Climate Magic AC

Business Description:

We Satisfy Your Air Conditioning and Heating Needs since 1985 Commitment to quality 24 month repair warranty for Preferred Customers

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heating & air conditioning
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Ken's Review

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San Antonio, TX

Climate Magic AC

Climate Magic Gouged Use on Parts Pricing

On 6/29/2012 our A/C failed on a typical hot Texas evening. Climate Magic was called and they did promptly respond to their credit. I was traveling and my wife, who had little A/C knowlege, had to handle agreeing to their bid. Upon returning I checked the cost of the $295 charged for two Dual Run Capcitors online and found these parts ranged, at retail, from $29-$59. I called the company and they refused any adjustment claiming the parts were priced fairly and mirrored prices charged by other repair services. That justification spells of price fixing between businesses AND doesn't justify the 300 mark up. Their job included a $69 dispatch fee and the owner seemed to feel that since an after hour labopr charge as not applied the total cost of $484 was fair ($69 Dispatch + $295 Parts + $120 for Two Pounds of R22 Freon). I would not be quibbling if the the parts were at their cost + a reasonable markup to cover their carrying cost and itemized labor cost at a fair after hours rate, but that was not the case.

comments

Ken I'm glad we got to speak on the phone and explain the true value in the repair and parts price that you received. It was our mistake that we did not throughouly explian that the price you paid for the parts included installation, sales tax and a full 1 year warranty. I wish it were not so but margins such as these are necessary to operate and sustain a viable service business and properly compensate hard working dedicated individuals and their families that sacrifice greatly to bring great service to our customers. Should you choose to call again in your time of need or refer a close aquaintence you can count on two things. Fast dependable service from well trained adult service technicians with integrity, and to pay accordingly. Thanks for you business.

Climate Magic AC commented on 07/09/2012