5 Star Moving & Storage

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Local Moving and Storage at its best. Ask about our climate contolled storage and Military discounts!

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Jerri's Review

Service

Will Recommend

Total Experience

Colorado Springs, CO

5 Star Moving & Storage

Really bad experience!!!

First, the owner quoted me a rate that she had no idea how much stuff I had - basically under quoted me knowing it was by the hour and she would get paid. The move didn't get finished and I had to go back the next day myself to finsih the job - so they got paid for a job that took double the time and it wasn't finished. They broke my desk and wouldn't you know it - it isn't covered!! The supervisor on the job left a message for the owner and she didn't get back with me - I had to call a week later to see how she was going to help compensate the difference and my broken desk - was very rude and unprofessional. Beware!! I wouldn't recommended them to ANYONE!!!!

comments

This is a confusing review for us. Ms. Hasek spoke with a manager yesterday about the damaged desk and was assured that it certainly was indeed covered and we only requested pictures of the damage. Also- as a professional mover, it is our job to quote correctly based upon the information given. This means that if the info we are given is misrepresented, so to will the estimate. Unfortunately, this is the case with Ms. Hasek's relocation. Much of this review is someone's assumptionon how this company operates, not nessesarily the truth. Stating that "we don't care, because we know we will get paid" is quite a leading, and personal statement, as well as an unfounded assumption.
We are doing our best to immidietley address our customer's damamged desk.

5 Star Moving & Storage commented on 09/08/2011