5 Star Moving & Storage

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Local Moving and Storage at its best. Ask about our climate contolled storage and Military discounts!

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Robert's Review

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Will Recommend

Total Experience

Colorado Springs, CO

5 Star Moving & Storage

Horrible ownership/managment. Exremely unprofessional, inappropriate, and does not support Military.

I did a local move with this company and had a terrilbe experience. The movers were late, they did not properly disassemble my furniture which is why I didnt let them reassemble it. They took FREQUENT breaks. They used absolutely rediculous amounts of bubble wrap and tape to which they charge you $1/ft and $4/roll. The management gave me an estimate which turned out to be half of what the actual cost and time was. Prior to them coming I moved 3 of the 6 rooms myself, literally cutting their work in half and it still took twice longer than estimated. When I went back to the old house to clean I saw they forgot several major items. In addition knowing this was a military move they failed to weigh the truck before and after the move, which is standard practice for any experienced moving company affiliated with the military. I called to inquire about this and was told dont worry they will take care of it. After a week of no response I called and got told its just my problem and if I wanted I could rehire them to come repack my things and then weigh it again. Absolutely rediculous. So now I am not able to get reimbursed for these horrendous charges. Again I was told that's my problem and hung up on. When I called back I repeatedly was hung up on BY THE OWNER and had the police called on me claiming harassment charges. When the police called me before even asking me my side of the story they highly recommended that I file a formal complaint against this unethical company. This isnt the first time. Dont trust their estimate, dont trust their movers (it was 2 of their "first day" just some random kids off the street). Once they get your money you can hang it up. This is not the service I expect to war vertrans just returning from Iraq. The "owner" even refused to let me speak the the initial women who was trying to help me. She stated Im not doing anything for free and I can refuse service to anyone....well I paid for your so-called service. When the packer was on the phone to verify my credit card informatoin the first thing she asked him was how much money in materials did they charge, proceeded by a GREAT JOB! Scammers.

comments

Well, there comes a time when owning and managing a business where we get a customer that just cannot be made happy. And with 5 Star Moving being Family owned and operated- this can be very damaging as we do many refferal jobs. Not to mention how terrible it feels to have an unhappy customer.
In Mr. Burns particular case there was only one point of misunderstanding-the weighing of a shipment. As a local mover who does MANY military relocations locally, I will professionly attest that NO Local mover weighs a local military shipment. The only time that we would do that would be at customer request. And at that-we have never recieved that request in 15 years :0) Mr. Burns contacted us almost a week later asking for weight scales that where never requested.
When the conversation with Mr. Burns went nowhere, he got heated and he began to randomly make things up attempting to coerce us to do a job for free. When we got tothe point of knowing that it was going nowhere- we had to let him go from the phone. He then began harassing the office- calling repeatedly and yelling. We at 5 Star Moving have never had to contact the police on a customer, but office staff were concerned for their safety.
We would certainly love the opportunity to make things right with Mr. Burns. However, based on this review that is filled with everything from slanderous coments,to downright untruths, we feel the best thing at this point is to move forward and keep doing what we do. And that is to do stellar work and do our best to handle problems as they arise. We also welcome direct questions from our possible customers in the future about this situation,as we have never dealt with it the past,and is a bit of an unusual situation.

5 Star Moving & Storage commented on 07/14/2011