Working with this company has been an absolute nightmare! People make mistakes, I get it. But the way the owner has handled major, costly mistakes made by her employees has been awful on every level. I had a quote for $2400.00 this company has cost me $7,500.00 and counting in damages and inflated charges. Mostly damages. They ruined my floor, a handmade dining table, and my mattress. The only item the owner apologized for was the table, she said she might "help me out a little with the floor" and she saw no problem with the mattress as she claims it's easily cleaned, and it was never wet, like I said it was. Funny, it was wet to the touch when I and others felt it in her warehouse. My belongings were supposed to be in storage, instead just a big pile in the middle of a warehouse. We left the bed because they ruined it and she actually had the nerve to ask me to come pick it up. My brother in law who is a certified water damage specialist told the manager, yes the mattress is wet and no it will not come clean. I tried to argue the extra $1000.00 she charged me, to no avail. I told her Shiri stated that I would be charged hourly, and that no one ever said anything about weight, she responded with no you were never told that. By the way they charge by the hour AND by weight, good information to have before hand, wish I had known. I could go on and on. The rest of the staff were actually very pleasant, the guys in the warehouse unwrapping my things were funny and joking around with me, which really helped ease the tension. The movers, though untrained were polite, the office girls were professional and helpful, even the manager came to apologize to me for everything that has happened. But, Melysa, the owner is severely lacking in customer service skills and more interested in defending her negligence than she is in fixing her mistakes. I've filed a claim, we'll see what happens. I highly suggest you find a different moving company, I used Two Men and a Truck to finish my move and they did a fantastic job!