5 Star Moving & Storage
- 611 Valley Street
- Colorado Springs, CO 80904 | View Map
- (719) 227-7755
- Local Moving and Storage at its best. Ask about our climate contolled storage and Military discounts!
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Very disappointed. I chose the wrong company!
As I was planning my move I spoke w/several moving companies. I was impressed w/the woman at 5 Star as she was very kind and she took the time to go over a detailed list of all the items I would be moving. She recommended 3 men which I agreed to and she estimated my move to be around 6 hours. The day of the move the movers had to call for directions to my house which did not seem professional to me. They also had to call--twice for directions to the new house. I understand that wrapping everything takes time but it took from 10:45 'til after 4:00 to get loaded. At one point they told me they couldn't get everything on the truck and would need to make 2 trips. I was not about to allow that as the dollars were adding up. The most disturbing thing that happened was that the movers wrapped my 10 drawer heavy dresser w/the drawers in it and then attempted to carry it down a flight of stairs. In the process they put a hole in my wall and they were moaning ahd screaming trying to get the dresser down. I had to leave the room. They then used my spakling to patch the hole and I had to finish the repair and paint the wall. My moving estimate was $690.00. The move actually cost me over $1,400.00!!. I would not recommend 5 Star to anyone. In fact most people I have told about the dresser incident said they would have fired them on the spot. That sounds appropriate but then I wouldn't have gotten moved. I felt trapped.
Move Type:Residential, 22 miles
Estimated Volume:975 cf. (6825 lbs)
Requ. Date of Move: 08/30/2013 09:00 AM
1 Truck 3 Men, 6.0 hrs, $115.00 hrs$690.00
Travel Time: $0.00
Actual time only from warehouse (4 hr minimum)$0.01
10% fuel surcharge on total bill$0.01
packing materials additional and upon request$0.01
Total Moving Quote$690.03