5 Star Moving & Storage

Business Description:

Local Moving and Storage at its best. Ask about our climate contolled storage and Military discounts!

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moving & storage
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Lisa's Review

Service

Will Recommend

Total Experience

Colorado Springs, CO

5 Star Moving & Storage

very upset

I was very upset when the movers arrived three hours late! Then i had to pay for three hours when it only took two, plus i still had to pay for the supplies they used. When i called back about it all they gave me was 5% back. I will definitly not recommend this company again.

comments

When Ms. Althauser contacted 5 Star she was quoted 3 hrs plus 1 hr travel time to perform her relocation. She was also scheduled for a variable arrival time in the afternoon. We do not guarantee arrival time- but that we call one hour in advance. We did arrive and perform the relocation at the quoted estimate that afternoon. However, there seems to have been a communication breakdown between the estimator and Lisa. And this we certainly do not like to see happen. Our men worked for 2 hrs plus travel time. So, we would like to go ahead and just refund the 1 hour that Ms. Althauser was charged. In an industry were customer service is often overlooked in lieu of money and the bottom line, we do strive to set a new example for the industry to follow. We believe that a company that takes care of their customers will in the end be around the longest! The refund comes along with apologies for any miscommunication on our part.

5 Star Moving & Storage commented on 06/21/2010