Red Carpet Moving Co

Business Description:

Moving is stressful, but it doesnt have to be when you choose Red Carpet Moving in Las Vegas.

Categories

moving & storage
Request an appointment

Mary's Review

Service

Professionalism

Total Experience

Las Vegas, NV

Red Carpet Moving Co

Poor Move

First they were 51/2 hours late, then to get the move done I had to add another truck and 3 guys and half rate, then I get everything shoved in my garage and I have to move it all to the rooms it needed to go to, I am 55 and its hard to do this myself...reason I got movers !!! the misplaced some items and I was told by owners it would b taken care of...this hasn't happened !!! I call and have to chase them around and I still have broken promises ...... FYI People NEVER USE RED CARPET MOVERS...They been promising me for week they would take care of my lost stuff, all I get is a run around, and lies...they SUCK !!!!!!!!!

comments

We always feel terrible when a move does not run smoothly. In this instance the client was scheduled as a 2nd move for the day following supposedly a short 3 hour move. Our 1st client misled us with the scope of work & that move ran very long. To accommodate Mary, as she certainly was inconvenienced by our late start, we provided her with a 6 man crew rather than the original 3 man crew for only an additional $60/hour which does not even cover our operating costs per employee. We did this to be extremely accommodating & in order to expedite the move. As for any lost items, there was a phone cord that we purchased @ Radio Shack & delivered and 3 shelves to a bookcase which we custom fabricated the replacement shelves & delivered to her as well. We did our very best to remedy the problems that arose from a move that I can admit was by no means ideal. Our reaction to these negative circumstances were in my opinion above & beyond what most companies would do in our position. Moves like this are the exception certainly. We hope to be judged by how we react to these types of issues, & we learn from them as to not make the same mistakes again.

Red Carpet Moving Co commented on 01/28/2015