First of all the office girls were very helpful and polite when I called. The plumber they sent out was best described as a Professional. He worked quickly, He was careful around woodwork and finishes in the house. He was friendly and clean. he left the place cleaner than he found it. He explained all the work that he did and how to operate our new water heater. He was in and out in 2 hrs. Thank you to the plumbing pro and Scott the plumber