Once Nick arrived service was good and he and his partner did a great job. I was frustrated with them being on time. The first time I scheduled to have Nick come clean the carpets, he called me to inform me he would be about 3 hrs. late. I cancelled at that time because I was unable to do it that late. The second time I scheduled to have my capets cleaned, I scheduled it first thing in the morning so I would be the first appointment. Nick was scheduled to arrive between 9:00-9:30 am. Nick called me at 9:05 to inform me that I was double booked and now he would not be able to be to my house until 12:00. I was SO frustrated with the lack of communication and disregard of my time. To my knowledge it was not Nick's fault and he accomodated me the best he could. My frustration was with the company and their lack of scheduling appropriately!! Communicate with your customers!!! I was pleased with the service, but frustrated with the lack of communication and scheduling. I am unsure whether I would use them in the future!!