We had a puppy, and of course there were puppy stains on the rugs so we called Fred Remmers Rug Cleaners & Oriental Rug Gallery. They sent out a man to pick up the rugs and we asked him if they could get the stains out and he said that they would do their best but that they could not guarantee anything. When the rugs came back, I could hardly tell that they had been cleaned at all. I ended up throwing the rugs away. The delivery person was rude and abrupt and he told me the rugs looked better than when he picked them up. They were in a rush and they could not even take the time to help my husband try to reposition one of the rugs where the stains did not show. I think I should have gotten better service for a $544 dollar cost. I also think I should have gotten more transparency and communication from them if they could not get the stains out. My Goodness, but their website says that they can get out pet stains and pet odors. I was not happy with them at all.