I had a rug that I had gotten from my grandmother, and I needed a pad for it. So, I called Fred Remmers Rug Cleaners & Oriental Rug Gallery. I can not believe how quickly they got on the job for me, because I know pads are pretty low on the totem pole, so to speak. But they were very friendly and helpful, and got me just what I needed. It was a great experience, and I really appreciated how they treated me!