We have owned a Shoreline triplex for over 25 years and during that time we've tried three different property management firms. We've learned the painful lesson that not all property management firms are equal as there are many unscrupulous and disinterested PM firms out there! Switching to RPA last year has been the best decision we have ever made for our property. Tina Lerch is our property manager and we couldn't be more pleased. On a scale of one to ten ... she is an ELEVEN! Tina is extremely professional, takes the initiative when something needs to be done and manages our property with a personal interest making sure everything is being seamlessly taken care of. While with other property management firms we have endured costly evictions (lack of proper screening), expensive deferred maintenance (lack on on-site monitoring) and required payment of delinquent electric bills for departing tenants (lack of communication with utility), our experience with RPA has been extremely positive and we have total confidence in Tina's PM skills. It makes us wonder: "Why didn't we switch to RPA sooner?" Entering RPA's spacious & modern offices tells you this is a PROFESSIONAL property management firm and problematic prospective tenants should inquire elsewhere! We give a solid recommendation for using RPA's property management services and especially for Tina Lerch. She is a marvel!