The gentlemen who came to my home were very friendly and professional. They even remembered cleaning my carpets in the past. They came in, chatted for a minute or two and got to work. They were finished in no time (about 20 min, I have a small home) and left no trace of having been there except for beautifully cleaned carpeting. Every spot was removed and the grain of the carpeting was so fluffed, my seven year old carpeting looked brand new. See you next year.