We were customers of a different Chem-Dry franchise in Seattle. When we moved here to our new home, the previous owners had pets and we were both highly allergic. We knew we had to get the carpets cleaned but didn't want sopping wet carpets. So we called our local franchise, Steven's Chem-Dry Carpet Cleaning. They did a great job. The lead tech, Carlos, was amazing. The carpets came out as clean as we had hoped they would. I absolutely recommend Steven's Chem-Dry Carpet Cleaning.