The board president of the condo association (building) that I oversee, recommended Steven's Chem-Dry Carpet Cleaning to me. I needed the common area carpets cleaned. Common areas get really dirty and stained, most due to pets, so this was not going to be an easy job. When I first reached out to them, they answer your call, which is important to me. We potentially had a scheduling conflict, but they made the appointment happen! The cleaning crew is very efficient and professional. This carpet, which is an industrial-grade, common area carpet, looked "brand new" when they were finished! I was so impressed by the end result! Steven's Chem-Dry Carpet Cleaning absolutely do what they say they will do! Fantastic!