Steven's Chem-Dry Carpet Cleaning recently cleaned my carpets for me and they did a great job! Their cleaning person was nice too, and he was punctual. Overall, I would give them Three and One Half Stars across the board simply because of some communication issues. When I set the work up, I told them upfront that I would not be here. I had to work so I asked a friend to meet them there. However when they arrived, me not being there was an issue for them. I also discussed upfront that I wanted the "Deep Cleaning" package, but when they arrived, they did another package instead. This means that the work they performed did not match the quote. The work itself was good, and the cleaner seemed very competent and nice. But these miscommunication issues were frustrating.