DO NOT use this company. I am aware that not all stains will come out of a carpet but the carpet actually looked worse than when we left it. It was very obvious that after we let them in and left a cleaner never touched that carpet. There was still crumbs on the ground in one room. One of the stains they supposedly couldn’t get out was sidewalk chalk. I told the owner I could get it out if I really tried he said why don’t you I’ll give you $100 off. I replied what exactly did I pay you for then. He replied do it yourself then. My fiancée got on to try to get the owner to at least look at the work his crew did and he called her a liar claiming she was only looking to get a service done for free. There was no service done and the owner only refunded half claiming corporate wouldn’t let him do anymore. I called all numbers associated with this business..there is no corporation. It was the owner I talked to the entire time. I told him I’m not looking for a handout I just want him to come see the job his crew did and fix it. On top of the 150 I still paid his crew for doing nothing I will now have to replace the carpet since it was a move out and there was no time to hire someone new. I explained even when I vacuum my carpet you can see lines from where a vacuum went over it. He said he had no idea what I was talking about by “lines”...I’ve had carpet cleaned before I’m not an idiot.