Technician could not follow simple directions to get into the secure building despite my being on the phone with him and giving him the simple instructions multiple times (hit * then the four digit numbers). Finally, after probably the fourth time he alleged it wasn't working, I said I would come down and get him. He met me on my floor at the elevator. I said, "You told me that you couldn't get in." He said, "No, I got it to work." We walked to my apartment and when I came through the door he said, under his breath, "be nice!" I said, "excuse me? What did you just say?" He ignored me. I repeated myself and said, "Did you just tell me to be nice?" He admitted he did because I seemed "angry". I told him that was unacceptable and that he had no right to say such things to a customer in their own home or anywhere. I can't help wondering if he would have said that to a man. I felt patronized and belittled. The cleaning service was average.