Had an appointment on 4/12 took my car in to have a remote starter installed. When we get there at 8 am the customer rep tells us that they couldn’t install it because they don’t have the part in. No phone call from them just a waste of time. We make another appointment for the next Friday 4/19. We dropped off my car at 8am and the rep tells me “will get it installed and we will call you when it’s ready”. At 5 o’clock we get a call only to find out that they had not even started working on it. They said they couldn’t install it because they had to prep for it. So we made another appointment for the next Friday 4/26 same thing drop it off in the morning and get a call later telling us that it wouldn’t be ready until Saturday. We get a call Saturday around noon and finally the car is ready. I go and pick it up and pay. On my way home I call my husband to tell him I picked up the car and paid. My husband tells me that he had already paid them. I call back to tell them that they double charged us the rep tells me he cannot do the refund at that moment because the cashier is out to lunch, but that she will be back in 15 minutes to do the refund. This was around 1:30pm. It’s now 5pm and no refund. Come Monday they will be hearing from me. Take it from me DO NOT GIVE THEM YOUR BUSINESS! Poor customer service! It’s a shame I have to give them one start.

This is a continuation to the above. I called Monday and they told my husband and I that they would refund the $650 that day. At the end of the day we didn’t see the refund. Tuesday, same story still no refund. My husband met with the owner Tuesday afternoon. She told him it would be refunded by Wednesday morning. It’s now Wednesday morning and NO REFUND! 5/16 - It's now going 3 weeks and still no refund!