Quite simply - Poor quality workmanship....was a accident claim...they actually painted over a obviously corroded portion of a fender, completely painted over un-sanded areas complete disregard for decent quality...when I picked up the car and inspected the work and easily pointed out numerous flaws from 5 feet away the reply was "I don't know how that happened" -complete disregard for the basic minimum in quality workmanship...not to mention OVER PRICED...I really believe in life that "You get what you pay for" thinking this would be quality service...don't let the exterior nice finish of the shop fool you...No integrity.