We needed rug cleaning and disinfecting in an emergency. I called the service on a Sunday and Jim called me back within 15 minutes. I explained the situation and he arranged a service call for 9am the following day (that time frame was fine with us). Lee (the technician) was here exactly when he said he would arrive. He evaluated the situation and explained precisely the steps that were recommended, breaking down each cost. He was professional, efficient and personable. This is a great company. I would recommend them to anyone in similar circumstances. They will be our "go-to" service for any issue in the future.