This was my first time to use Squeaky Clean & Dry. I asked them to come out and steam clean some carpets for me, and also some upholstery. They showed up in a timely fashion, and were very courteous and polite. I had some questions about the whole steam cleaning process, and they were very nice about taking the time to explain it to me. As far as the work, they proceeded in a very systematic fashion, and did a thorough job of cleaning everything. Very professional work! Overall, I was very satisfied with Squeaky Clean & Dry!