This was my first time to use Squeaky Clean & Dry, and as far as all the customer interaction aspects, they were fine. They were prompt, and showed up when scheduled. Their workers were polite and courteous, and with the caveat below, they were professional. But here is my problem - - - they did not get the stains out of my rug. That is why I called them in the first place, and what I expected to be the result when they finished. But it wasn't. I thought they charged too much when you consider the results I got. I haven't had the time to call them about this, and honestly, I don't how they will respond.