Sanitary Rug Cleaners, Inc.

Business Description:

Since 1931 the name Sanitary Carpet & Oriental Rug Cleaners has been the assurance of quality & reliability in cleaning fine rugs, and wall to wall carpet. Call now!

Categories

carpet & upholstery cleaning
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Leo's Review

Service

Total Experience

Will Recommend

Springvale , AL

Sanitary Rug Cleaners, Inc.

The Carpet Cleaner Was Great! The Carpet Technician Was Hurried!

I made an appointment with Sanitary Rug Cleaners, Inc. to come in and clean the carpets in my hallway, kitchen and a very small bathroom.

I live alone in a three bedroom two bath house, but the only continuing traffic in my home is a very long hallway, my kitchen and the small bathroom that is located off of the hallway in which I access from my garage. I commissioned them to clean those areas only, for those are my only high traffic areas.

The carpet cleaner arrived as he was scheduled and got right to work. He was a nice man, personable and polite. He got his cleaning machine out and proceeded to do the areas commissioned. The machine itself I would rate that a five-star! I could tell that that machine had the capability to really get down and get those high traffic areas clean. The carpet technician that was running the machine will only receive a three-star rating. He seemed to be racing and zooming across my floor in such a hurry that a lot of the area was missed getting the cleaning that I thought the machine could do. The floor that he did take some time with turned out really well, but there is a lot of the floor that just didn't get the attention that it needed. He essentially rushed the job.

I contacted Sanitary Rug Cleaners, Inc. and let them know the condition of the carpet upon the technician leaving and they sent him back out again, and again he rushed through the entire areas. I mentioned to him the areas that he was not cleaning and he ignored me and rushed the job again and left. What bothers me is that I tried to have a conversation with him and I know he heard me but chose to leave instead.

Again, the equipment is great and I think it has the utmost capability of getting your carpets exceptionally clean but if that equipment is not used properly by the technician, in this case, taking the time for it work, then your carpets will not be clean when they leave.

For all of these reasons I refuse to call them back and have them back for a third time. This is a shame because the cost of the cleaning was reasonably priced and I would have considered commissioning them again to do the rest of the house, but based on this experience I would never, ever use them again.

comments

We would like to first of all thank you for choosing Sanitary Rug Cleaners for your carpet cleaning. We are sorry to hear our work was not up to standard but are grateful you took the time to bring this issue to our attention. We do offer a 30 day warranty, and although this review was left beyond that time frame, we will still warranty this issue and send another technician out to clean if that would please you. Please contact us at 205-655-2112 to schedule as soon as possible.

Sanitary Rug Cleaners, Inc. commented on 10/08/2019