Plumber wasn't ready to do the job.
I stated very clearly on the web form and in a later conversation confirming the appointment, that the support pedestal for the water heater had been damaged by the water leak.
When the plumber arrived he wanted me to go over to Lowes and get the wood required.
I waited until he gave me the quote for comparison purposes and told him to leave.
i had to pay a $50 trip charge for someone who wasn't ready to do the job.