We want to thank everyone for the reviews. Whether good or bad, we utilize all reviews to assist as a tool for constant improvements. While our customers are able to submit reviews, we have a team which does so also (sometimes multiple reviews on same days). This is done by contacting the customer via phone and obtaining answers to questions pertaining to our service and move. We then post quoted reviews and send text message to said customers for their confirmation, hence this is presented and guaranteed by our customers. Respectfully, EMC