Presidential Pools & Spas

Business Description:

We have been helping Arizona homeowners realize their backyard dreams since 1991; providing swimming pool and landscaping design, construction and remodeling.

Categories

swimming pools & spas
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Terry's Review

Total Experience

Quality

Will Recommend

Marana, AZ

Presidential Pools & Spas

Poor pool experience

This message is to file a complaint against the Tucson Presidential Pool Company office in Tucson, AZ. We contracted to get a pool that was supposed to be completed in April 2016 - here it is 12 May 2016. The people we have been working with are Chris Munton and Shane Richardson. Both have lied and misled us about the pool construction and when things were to be completed. Several examples are; when the deck was poured it was supposed to follow the drainage of the backyard flow. However, it was poured too high on one side and Shane told us to just let them complete the project and they would come back after the pool was completed, tear up the concrete and re-pour for proper drainage. When the electrical work was done, it did not pass inspection because the appropriate gauge PVC piping was not used. I believe it required 80 gauge and 40 gauge was used. Our inspector told us that Presidential Pools did this same thing on another pool being built in the area. The 40 gauge marking was blacked out with a permanent marker and 80 gauge was hand-written on the pipe. Another example was to prep the desk for the acrylic to be applied. This was to be done on a Friday with final applicant to completed on a Saturday. Shane and Chris were specifically told not to show up to start this job until after 1:30 pm because we had another house project being completed. The crew showed up at 11:00 and hung around until 11:30. Your crew told the crew of the other house project they would go do another job and return to my house at 3:00 pm. This time came and went and at 3:30 we called Chris and he told us the crew would not becoming to our house on Friday. When asked what time the would show up on Saturday to complete the job, Chris said they would not be coming on Saturday either because they had another job. The yard has not been properly refilled with dirt to allow for proper drainage. The final straw was today, 12 May 2016. Jason showed up for the pool start up and stated the acrylic had lines in it and was marbled. Jason stated the pool would have to be drained and re-acid washed. We contacted Chris and he stated Jason did not know what he was talking about and was not qualified to form any opinion on the acrylic. Do you have unqualified personnel working for your company?
We have asked that Shane not have any involvement with our pool because he cannot be trusted. Furthermore, we will not recommend Presidential Pool to any of our neighbors/friends. Many of them have been watching and are interested in how our pool has been coming along.
I am deeply disturbed about how this entire process has evolved. I am asking that a high level manager from the corporate office personally come and inspect our pool because we do not have any confidence in what the Tucson office is telling us and have no confidence in your product.

comments

We are very sorry that you have had such an unpleasant experience. Our Construction Manager will be contacting you to see what we can do to make things right.

Presidential Pools & Spas commented on 05/12/2016