Horrible Customer Service
We paid for a high end salt water pool and landscape design in Sept 2011 and have had numerous problems since the start with defective parts... salt chlorinator went out x 2 and had to be replaced and had to pay $800 for. 4 actuator valve's had to be replaced for the pool and spa that controls the water flow .... $800 LED light went out shortly after we purchased the pool... the $800 easy touch controller went out .. the $10,000 travertine deck around the pool had to be repaired x2 and finally most of the decking had to be removed and replaced ...the bricks that were placed on the spa and the BBQ fell off and had to be redone ... the electrical connection to the BBQ shorted out and they blamed it on us the customer and we refused to pay the cost to redo...poor landscaping design. Agreed on travertine boarder but they put curb siding for grass boarder... the only thing that was installed correctly was the gas connection to the BBQ because the city inspected it !! Will never refer Presidential Pools to anyone !!! They get your money and then they run !!