Purchased a Pool back in August 2004 from Presidential Pools. All seemed to go well with the installation. Salesman sold us on the Pebble Tech Finish as he said it was "Bulletproof" and the only real finish to use in the Arizona Sun and heat. Even paid an extra $1,498 for this including 14 feet of rolled beam. The 10 year warranty on this finish was also a plus.

We first noticed a crack in the finish on one of the steps back in December 2012 and called about a Warranty Repair. There were also several small cracks in the Rolled Beam. It took two weeks and several calls to actually speak to someone and for them to send a Tech out to see what was needed. I then got a quote from them for $550 to complete the warranty repair below the waterline on the step (warranty only covered materials and not labor). They explained that they needed to completely drain and refill the pool to complete the repairs and that's why the cost was so high. I asked if then we could go ahead and repair the cracks in the Rolled Beam. They would need to send a tech out again to quote the additional work.

Two weeks went by and no return calls. Another two weeks and no return calls. Finally I posted a review on Yelp and had a call back in half an hour. A Manager promised that he would personally look into the problems and that I please remove the bad Yelp Review. A week later the Service Manager came to my house and reduced the price for the repair to $350.00 since I would pump down and refill the pool myself. Also told me not to worry about the Rolled Beam since the cracks were very small and would be OK for a few more years.

Now here I sit at around 4:00 on the day that the crew was supposed to be here with an empty pool. Even took a day off work to make sure I was here. I called the Service Manager this morning to confirm they would be here and he was supposed to call me back with a time. Several calls and a text later I still have no response.

Presidential Pools Service is really lacking. Would definitely not consider them again.