Presidential Pools & Spas

Business Description:

We have been helping Arizona homeowners realize their backyard dreams since 1991; providing swimming pool and landscaping design, construction and remodeling.

Categories

swimming pools & spas
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Jack's Review

Total Experience

Quality

Will Recommend

Tucson, AZ

Presidential Pools & Spas

We love the final product and as 1st time pool owners we were thrilled with the process and the finished result. But...............the programming and Aqua Pod functionality is not very intuitive and we need another "refresher" now that we've tried the tool after our 1-on-1 lesson. The 1-on-1 lesson was good but quite frankly it felt very over whelming to us and we didn't retain the critical functionality, etc. Can you please contact us for additional help??!!

1st - the overall process was great but that was primarily because of Carlo. I suspect that he took on both Sales and Operations duties to help us stay informed and to ensure that all details & requests were addressed.

Again, I will recommend Presidential Pools to anyone and we LOVE the final product but if I may provide one bit of constructive feedback it would be about the operational and project management side of the project. We frequently didn't know the status of critical next steps and/or were given wrong dates for critical steps. The wrong dates were a little frustrating as we at times adjusted our schedules to accommodate them and nothing happened or itr happened on a different day, etc.

I stayed very involved and I enjoyed that.....but without Carlo's attention to detail and superior follow-up skills I'm fairly confident that our overall rating (and finished product) would be lower. Thanks to you and him for doing a great job!!

Can someone call us about the confusion and questions that we have about the programming and Aqua Pod?? Thanks again!