James was excellent in working with us to design a pool that we felt was our own. He was very thorough and accommodating to our needs. The installation was fast and all of the workers were very pleasant and as tidy as could be expected in a construction zone.
Honestly, only two things kept from giving a "4-Star" for total experience. Our Superintendent (Clay) was very good at his job duties, i.e. making sure things were done right and on time and addressing the concerns we had. However, I did feel him lacking slightly in overall communication. I told him in the ver beginning that I was in construction, I and have been a superintendent and all I requested was even a quick email to keep me posted on the progress of the job and things to come. I constantly felt like I had to initiate the call or email a few days after a phase was completed to find out what phase was next and when it was scheduled, or call to find out when the guys were coming back out if they missed a day. Once I did reach him however, he was quick to respond.
The other issue came after the final start-up. We filled out a list of two items that needed to be addressed. One was the waterfall leaking and the other was some cracked travertine. After six weeks, we finally initiated the phone call to Missi to get these items taken care of. The waterfall was fixed three times before the original installer (Rafael), who was excellent both time we saw him, found the real cause of the leak and it is good to go. Throughout this three week process of fixing however, I had to cancel and reschedule my landscaping install due to the vicinity of trees being planted by the leaking waterfall.
during the decking work, the guys did not show up the first day so I called back and was told they would come by the end of the week, which they did. However, it was hard for my wife to communicate with them and they had the wrong color travertine and not enough of them. Once I got a hold of Jonathan, he had a different crew come out with everything they needed and all is great.
So overall I was very happy other than a need for a little more communication during the process and a little better follow up on those touch up items once everything is done. Otherwise, the pool looks incredible and all the people mentioned above are great at what they do.