Presidential Pools & Spas

Business Description:

We have been helping Arizona homeowners realize their backyard dreams since 1991; providing swimming pool and landscaping design, construction and remodeling.

Categories

swimming pools & spas
Request an appointment

Reviews

1 Stars

Gilbert, AZ

1

Horrible Customer Service

We paid for a high end salt water pool and landscape design in Sept 2011 and have had numerous problems since the start with defective parts... salt chlorinator went out x 2 and had to be replaced and had to pay $800 for. 4 actuator valve's had to be replaced for... Read More

3 Stars

Tucson, AZ

3

Update to: UV treated outdoor furniture rotting

Dave has taken a personal interest in my satisfaction and taken responsibility for it. He has arranged for me to get a replacement set of chaise loungers for poolside. In the future, I'll make sure that these sort of purchases are not "special one-time only... Read More

2 Stars

Tucson, AZ

2

UV treated outdoor furniture rotting

Purchased about $2300 of outdoor furniture 1 yr and 4 months ago from Presidential in Tucson. It was supposed to be UV treated to withstand the intense sun here in AZ. Last weekend the webbing on one of the chase loungers started breaking (wouldn't be surprised if... Read More

1 Stars

Tucson, AZ

1

Unfinished paid in full pool..

I have this company build a pool for me April of 2015 my pool was supposed to be done in August of 2015 it is July 20th of 2016 and my pool is still not finished my waterfall doesn't work not finished my lights we're just fixed 5 days ago after 10 and a half months... Read More

1 Stars

Tucson, AZ

1

I signed a contract on January 30, 2016. I still do not have a pool. I have ahole filled with cement but it seems that we are always "delayed." I regret my choice.

Every company says that if they are in business, there are always going to be a few bad reviews, but it is very disappointing when you are the one that gets shafted. We signed the contract on January 30, 2016 and I still do not have a pool. I regret my choice. Read More

1 Stars

Marana, AZ

1

Poor pool experience

This message is to file a complaint against the Tucson Presidential Pool Company office in Tucson, AZ. We contracted to get a pool that was supposed to be completed in April 2016 - here it is 12 May 2016. The people we have been working with are Chris Munton and... Read More

1 Stars

Peoria, AZ

1

Presidential Pools - Would not recommend

Will not recommend Presidential. The PM team was not up to the task, they could not convey the proper schedule/outline. Also failed the city inspection as the PM team thought they were ready and this was not the case. At the same time, I am now being charged for... Read More

1 Stars

Waddell, AZ

1

Sub Par Quality, worse follow up on issues

I gave my deposit and started on my 2nd pool build with Presidential Pools and Spas in Surprise AZ on May 6th (5/6/15). I received my Pro Edge build login with a schedule and a timeline. The timeline shows (And still shows) a start up date of 7/1/15. After the... Read More

2 Stars

San Tan Valley, AZ

2

I can't trust again.

Our salesman knew we wanted a salt water pool but did not check the box on the contract. It was offered free that month but he denied that he worked there at the time. It was March and he said he hadn't worked there since September. It's a very complicated contract... Read More

5 Stars

Phoenix , AZ

5

Amazing!!

Absolutely beautiful pools, and even better service!!!! Read More

5 Stars

Gilbert, AZ

5

Great company to work for.

Thanks Presidential. Proud to work with such a great company. Customers and employees are part of a great Family Read More

1 Stars

Queen Creek, AZ

1

Heater not working

We have had our pool for two winters and to date have not been able to use it on our Christmas trips. Last year the reason was "Arizona's coldest winter" and we did not start the heater earlier prior to our visit. Although all of our neighbours pools worked with a... Read More

4 Stars

Oro Valley, AZ

4

Excellent design service, friendly staff, outstanding customer service.

Excellent design service, friendly staff, outstanding customer service. Read More

2 Stars

Goodyear, AZ

2

Attention to Detail and Quality Work

Pool construction came and went we finally got a pool late . Ran into some issues along the way 1) The excavation crew almost killed my trees torn up curbing and killed some shrubs . 2) Plumbing was another issue had to provide my propane because guy did not come... Read More

2 Stars

Gold Canyon, AZ

2

Presidential pools is sales company not a service company. The installation of my pool ,deck,and separate arctic spa went well and we enjoy the results, however presidential drops the ball thereafter. Last spring I spent 40 minutes in the Gilbert store trying to buy replacement filters and onzen salts . When I had a defective onzen electrode I could not get a return phone call from mike even after 2 voice mail requests. I now order supplies directly from arctic spa.com. This year my #2 pump is not working. Friday I began the process of trying to schedule a repair appointment it is now Tuesday and I continue to talk to voice mail but no appointment. This is not a service company their use of voice mail reminds me of trying to deal with a phone company billing problem

I have reviewed the body of my comments. Read More