Explanation of diagnosis was that of a skilled technician, clear and to the point. His attention to the job was professional and expedient. His communication skills were clear and professional. However,

In February 2016, we had to replace our Hot Water Heater and paid for that service in full at the time. However, the technician then did not detect the extremely high water pressure at that time, leading to some of the most recent problems. The most recent technician DID notice and his work to reduce the water pressure added to the bill. The total cost has made a considerable hole in our monthly (fixed income) costs.
It is our hope that your company might consider a discounted rebate for this oversight.

Michael & Margaretha Maryk