Double N Services - Carpet & Upholstery Cleaning

Business Description:

Categories

carpet & upholstery cleaning
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Tanya's Review

Service

Total Experience

Will Recommend

Atlanta, GA

Double N Services - Carpet & Upholstery Cleaning

HORRIBLE Customer Service

I used Norman previously for another residence and he did an awesome job. He was very eager, communicated well and followed through so therefore when another business needed carpeting, I contacted Norman again.

Norman scheduled to go out to the location and provide me with the estimate to replace carpet. After three days with no contact, I called his office and was told they would give me a call back. It is going on two weeks and no one has given me a courtesy call regarding him being overbooked or just not having the time to do the job, etc. I understand things happen but you can at least call.

I will not utilize the busy again due to this unprofessional behavior.

comments

My sincere apologies. I am just now seeing this. My assistant was obviously not relaying all my messages to me. After several attempts to get her to do better, we both agreed to part ways. I have a new assistant, and I promise this will not be repeated. Feel free to call 770-845-4303 to discuss further and let me know if there is anything else I can do for you.

Humbly Submitted,
Norman
Double N Services
770-845-4303

Double N Services - Carpet & Upholstery Cleaning commented on 08/29/2017