HORRIBLE Customer Service
I used Norman previously for another residence and he did an awesome job. He was very eager, communicated well and followed through so therefore when another business needed carpeting, I contacted Norman again.
Norman scheduled to go out to the location and provide me with the estimate to replace carpet. After three days with no contact, I called his office and was told they would give me a call back. It is going on two weeks and no one has given me a courtesy call regarding him being overbooked or just not having the time to do the job, etc. I understand things happen but you can at least call.
I will not utilize the busy again due to this unprofessional behavior.