I called them originally when we had a cold snap, so it was a very inopportune moment for them. I didn't hear anything from the website comment, so I called personally a day or two later, which is why I rated a four on that, is because I had to reach out to them a second time. From then on out, it was amazing!
We got delayed because of rain and a few other things that were completely outside their control. They fit me in and went above and beyond to make sure I could get my windows installed in an appropriate time frame. They called me 15 minutes before they should up; it was great. They were very thorough and very complete.