I called and was given an estimate over the phone right then. They came out that same day and the repair was completed that same day. True to their word, the fee was exactly what they said it should be. The worker did an amazing job. I couldn't have been happier, or so I thought. But to my surprise three days later, I received a check in the mail for $100.00. They said the work turned out to not be as much as expected by what I had explained over the phone, so they wanted to refund me the 100. Are you kidding me? I was perfectly happy with the first estimate. I love this company and if needed, will definitely use them again!!!