My husband left a voicemail, which was returned with the hour despite the fact that the office voicemail advised Jonathon was on vacation. We had a large section settee with a lot of pillows and an oversized armchair with ottoman cleaned and the results were fantastic (despite the fact we have 2 dogs who do not abide by the 'no pets allowed on the furniture' rule we loosely enforce). The best part however was the lack of toxic odors when we returned later that day. In the past we have used a company who use chemicals to clean and it has taken weeks for that smell to dissipate .. not to mention the health risks associated with using heavy duty cleaning chemicals. I would recommend Green Homes Carpet Cleaning to anyone!