I left a voice mail, which was returned within the hour. John gave me a quote over the phone and set the appointment. He gave a reminder call the day before. He was precisely on time, and completed the work in the amount of time he said it would take. When he came in, he verified his quote and revised it DOWN a couple of bucks, because I had counted one extra step. He left me an itemized invoice at the end.
Clean, timely, courteous, professional, no surprises, the price was reasonable and the quality of work was perfect. I wish all contractor transactions were that easy.