First, he showed up right at the agreed upon time time, then Jon went over the work to be done and gave me a slip with details and charges in advance. Then he went right to work on the carpets, taking time to vacuum deep before proceeding with cleaning. He got out the dog urine stains as well as almost 3 years of wear and tear on an entry way carpet as well as heavily stained runners on two sets of stairs. Also made upholstered kitchen chair with stains look brand new again. Said carpets would be dry in about 3 hours. This company blows the large national chains away. Will call him every time now - could not possibly be any more pleased with his service.