Jonathan showed up on time and worked on 3 high use rooms where the carpets had seen far better days. I hired him because I wanted chemical free carpet cleaning. I will continue to hire him because he is a professional, polite hard worker who made the carpets look new. I was in awe when I saw the results. My kids were excited too. You can't go wrong with Jonathan. I trusted my decision based on reviews on his website and affirmed it in meeting him and experiencing the results of his work.