Service Tech Edward that came to our rescue for a non-cooling a/c got it up & running within an hour or two which was greatly appreciated because I'm on chemo & am very heat sensitive at this point in time. He was very caring of my situation & responded to getting the job done on 7-10.The senior tech that had to respond on 7-11 because of the compressor fan just kept running was very nice & considerate also. He pretty much knew what the problem was as soon as he took a look. We appreciate that he took the time to also re-check the work that had been done just to make sure that we would not have anymore problems . Thank-you for your staff's consideration in helping from the customer service reps. to the technicians. Sincerely, Kathy & Dan Bienek