Business Description:
Jon Wayne is San Antonio's largest residential HVAC, Plumbing and Electrical contractor. We work tirelessly to be the best so you get the best service possible.
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Categories
heating & air conditioning
Jon Wayne Heating & Air Conditioning
9272 US Hwy 87 E, San Antonio, TX 78263, USA
(210) 293-5531

Service

Professionalism

Will Recommend

Tim J.

San Antonio, TX

Jon Wayne Heating & Air Conditioning

Watch for outrageous Upsell

John Wayne advertised a waterheater flush for $29.99. I booked it and they scheduled it for 6 days out. The dispatch was friendly and pleasant. The technician was nice and on time. And here is where the problems started. He inspected both waterheaters and then disappeared to his truck to "enter information into his tablet". My drain pan was cracked on both waterheaters. I expected a bill of $60 plus tax, but he came back with an estimate of $5600. yes, five THOUSAND dollars. He refused to do the waterheater flush without a proper drain pan being installed and he "wont charge me a dime today" because he wont do the work.
This is an outrage. Increasing the cost by close to 100 times and then refusing to do the work you were hired to do screams of the old mechanic trick where you want an oilchange and they want to sell you a new engine. I am very disappointed. For $5,600 I can install FOUR Brandnew water heaters and go to Cancun for a week.

comments

Mr. Jacobi, Thank you for your feedback. As we discussed on the phone, you're water heaters had several issues, and one of the main issues were the cracked drain pans. Our plumber did not want to risk causing any water damage to your home by flushing the water heaters in their current condition. Especially since the water heaters are located in the attic. I apologize if our technician was unable to communicate all of those options to you, I know there would have been more economical options within all of his recommendations as we never offer just one solution. With all that said, our plumber did not even charge you the $29. We appreciate your feedback, and I assure you we have taken this as a learning experience to ensure we prevent concerns like this in the future.

Jon Wayne Heating & Air Conditioning commented on 04/19/2017