Watch for outrageous Upsell
John Wayne advertised a waterheater flush for $29.99. I booked it and they scheduled it for 6 days out. The dispatch was friendly and pleasant. The technician was nice and on time. And here is where the problems started. He inspected both waterheaters and then disappeared to his truck to "enter information into his tablet". My drain pan was cracked on both waterheaters. I expected a bill of $60 plus tax, but he came back with an estimate of $5600. yes, five THOUSAND dollars. He refused to do the waterheater flush without a proper drain pan being installed and he "wont charge me a dime today" because he wont do the work.
This is an outrage. Increasing the cost by close to 100 times and then refusing to do the work you were hired to do screams of the old mechanic trick where you want an oilchange and they want to sell you a new engine. I am very disappointed. For $5,600 I can install FOUR Brandnew water heaters and go to Cancun for a week.
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