We had an appt for between 4 and 8. At 4:37 we received a call from Teido saying the technician was on the way. At 4:41 we missed a call and they left a message saying they were calling to confirm our Appt. At 5:30, no one is here. We call back in. They now say we don't have an Appt because we didn't confirm the Appt. WHAT?!?!! U had an Appt at 4, And u WAIT until 4:41 to confirm?? We already talked to Teido, WHY would we have to confirm AGAIN??!?! Now Teido (who's name I could never guess at UNLESS HE GAVE IT TO ME!!!) and he says he "doesn't recall talking to us". Now says they dont know if they can get anyone out here tonite. CAlled back and talked to Megan, and she says she doesn't know who the manager is, who the owner is, who her boss is, and says she's not allowed to give that information out. Said I can only talk to Teido, who has already proved himself a liar to us, yea that's who I want to talk to.....

We were looking to have our unit repaired and purchase a warranty. Not sure I want locked in to a warranty if they can't be honest about simple things like call logs....