My 5 year old AC unit went out in JUne 2010 and I called John Wayne to for help. The technician did not rush out to my house and I spent over 4hours in 90degree temperatures. The technician was very dishonest and told me that I would need to spend over $3,000 to get it up and running and after he found out that I would not be paying such an outrageous amount he mentioned he could get it up and running for $300.00. A month and a half went by and my unit went out again, this time the I called first thing in the morning and expressed my disappointment with my unit going down again in less than two months. I was told that they would arrive sometime before 2pm the arrived about 2:50pm. They made me wait over 6 hours in a 90 degree home; not only that, they could not explain why the AC had stopped working so soon after a $300.00 repair. ONce again I received the same ole we will fix it for 3-5k speech. I am ver disappointed about the dishonest displayed by the John Wayne technicians. I am out of $600.00 with no explanation as to what is wrong. All I received was we can basically put in a brand new system for X number of dollars. You can bet I WILL be reporting this company to the Better BUsiness Bureau with a complete listing of times,dates names and the complete situation. The public needs to be aware of unprofessional technicians and dishonest companies.