December 14, 2009

Subject: Letter of Appreciation

To: Jon Wayne Heating and Air Conditioning, LTD
9272 US Highway 87 E
San Antonio, Texas

I live in SanAntonio, Texas. I have an AC/Heater system in my home that was
installed by a San Antonio company in 1993. On December 8, 2009, the heater
failed to start. I called the company that installed it. Their repairman came the
next day after five PM. He examined the unit and said that the problem was in the
“Mother board” (the computerized circuit board). I asked him to replace it. He
made a call and said that the system was so old that the Carrier Company did not
make spare parts any longer and that the entire furnace would have to be replaced.
Later, I was advised by the company owner that the wise thing to do would be to
replace the entire system because of the age of the unit. I asked for a written
estimate.

Next, I called the wholesale company that sells Carrier parts. I gave them the model
number, they checked, and said that they had the “mother boards” in stock.

I called John Wayne on December 10, 2009. I explained my problem and asked for
their free second opinion. In less than an hour their truck arrived driven by a
young man, Johnny Johnson. He went right to work, examined the furnace and
said that the problem was in the “mother board”. When asked whether he could fix
it, he said. “yes” and went to his truck. He had the “mother board” to be replaced.
In less than two hours the furnace was running and the house was heating.

I appreciate the way that Jon Wayne solved my problem. The Northside office took
action right away. Johnny Johnson is an outstanding young man, experienced,
trained, polite and educated. His considerate action save me several thousand
dollars! I am a 88 year old combat infantry colonel. I have known many young men
so I am qualified to say that your company is fortunate to have Johnny Johnson as a
member of John Wayne!

Albert C. Metts, Jr.
Colonel, Infantry, Retired
United States Army