I wish I had looked them up on Yelp before we bought tile from them. Tile broke in shipping for us also. It took five weeks to even get a response after many many many phone calls and emails. If you are willing to roll the dice because the tile is cheap, then good luck. I will be telling everyone I know to not use this company. We have renovated several homes and have many friends that do also, and we have never seen a vendor this awful in all our very budget focused projects. We ended up having to work with our credit card company to get a refund because they wouldn't do anything to deliver the tile timely or provide us with a refund. Their 'Quality' set our project back weeks for which they offered no discount (including on shipping).