I usually have the owner of Excellence Carpet & Upholstery Cleaning come to our house, and this time he didn't let me know that there was going to be a different guy coming over. The guy just showed up to the door and he didn't say anything. They did a good job, but the communication could have been better. This was the first time this happened. I've used them about seven times. The other problem I have with them is that every time they leave water spots on the wood floor, and it would be better if they used a rag to clean it up.