I don't ever go to five, so four is my highest rating. I like Abbey Carpet & Floor because, No. 1, when we finally decided on what we wanted, they set up a delivery date right away. The guys that came out to install were here on time and were very courteous and professional. We did have a little problem with the seam and let Jim the salesperson know; he talked with the installer who came out and told my husband that he would be glad to do whatever was necessary to remedy the situation. The next day, Jim the salesman called and said he would send out Scott--who apparently was a troubleshooter--and Scott came out, took a look, and said he could fix it. And the next day, he did. We were very satisfied.