I needed two new windows for my rental house. I contacted California Deluxe Windows to get a quote. On May 10, 2017 Nick Ashnalikyan and another gentleman came to the house to give me a quote on new windows. After his presentation I was told it would take 6 to 8 weeks for them to build and install the new windows. I was having tenants move in June 1, 2017 so this time frame did not work for me. I told Nick that I was going to look into other companies. I was told by Nick that since it was only two windows they could have it done and installed within two to three weeks. He assured me that the work would be completed by the June 1 tenant move in date. On May 29th, 2017 I received a call from a young lady at California Deluxe Windows to schedule the installation. She told me the earliest date they had was June 14, 2017. I informed her that Nick had made a verbal commitment to have the work completed with two to three weeks. She told me I would have to contact Nick directly. On May 30, 2017 at 10:38 a.m. I phoned Nick and inquired as to why the installation date was not in the promised time frame. He told me he had to call the owner to see what he could do, and he would call me back shortly. At 4:45 p.m. I still had not heard back from Nick so I phoned him. He told me there was nothing he could do and further told me it would take 6 to 8 weeks. I again explained to him that he made a verbal contract with me to have the job completed within two to three weeks. He gave the phone to a lady (Tracy Brough). I explained to her about the verbal contract Nick had made. She told me she had rescheduled someone so they could have my windows installed on June 16, 2017. My question to her was then why not reschedule someone to fit into my promised two to three week time frame. She had no answer other than they were very busy. It appears that Kick never did have any real intention on having the windows done within the promised time frame but instead used that deception to get a sale. The contract has a three day cancellation time frame and of course in that short time I was still under the belief that there would be no breech of verbal contract and that the work would be completed in the promised time. Now I have to provide reasonable accommodations for my tenants during the installation process, and they have to look at a large piece of plywood where the window should be until the new window is installed.
On May 31, 2017 I was contacted by Al (a customer service specialist) with CDW. He apologized for the deceitful manner in which Nick presented me with an untrue installation time frame and for the unprofessional, condescending, rude way I was spoken to by Tracy. He also scheduled me to have my windows installed June 1, 2017. The installers were at the house at the time he promised and did an outstanding job with the window installation. Once the windows were in I was very satisfied with the work.