Business Description:
Great Western Flooring is a high quality carpet, tile and flooring company with three retail design centers and an in home design service.
Categories
Flooring
Great Western Flooring Co
115 E Ogden Ave #101, Naperville, IL 60563, USA
(630) 357-3331

Service

Total Experience

Will Recommend

Linda F.

Montgomery, IL

Great Western Flooring Co

INSTALLERS TOO FAST!!!!

I asked for enough time for installation so the job would be done right, and for experienced installers. 3 people showed up (late). Only 1 spoke English and he stayed in my garage most of the day. He wanted to lay vinyl floors in my entire house (1000 sq ft) in 2 days. I was quoted 4 days. They didn't bother moving my furniture out of the rooms and shoved it around as needed. My expensive dining table legs are trashed. I paid for moving it, not shoving it around on carpet and using it to lay their bottles and gloves and tools on. They were in such a hurry they didn't bother to level the floor correctly, so when they finished, there was a "hump" in the middle of my living room floor that extended to the bedroom. Everything was filthy. They used a power machine in the kitchen with my new frig and stove still in the room! The dust was ridiculous. They cleaned their buckets in my flower garden and poured them out at the edge of my sidewalk, which left my sidewalk discolored and is still discolored. This was done in July 2017. Tiles are popping up and they didn't fix the chipped tiles. They also left garbage on my front porch. The floor installers would have done a great job, if the new supervisor had left them alone, instead of pushing them to get it done in 2 days! It ended up taking 3 days with 2 days of overtime!! The "supervisor" told me it was my problem to get my furniture moved back into place, but decided differently when I told him I paid for it! The person who sold me these floors was no longer working there when I went back to complain. They do not hold their people accountable and do not issue refunds. DON'T PAY UNTIL IT'S RIGHT!! They said they will redo 300 sq ft of my floors for an extra $900 to fix their mistake. I've personally seen better floors laid by Home Depot AND Lowes!!